Need help with CreatorHive? We're here.
Contact us
Email: contact@heysocial.ca
We answer support requests within one business day. If you're reporting something urgent — objectionable content, harassment, or a safety concern — say so in the subject line and we'll act within 24 hours.
Common questions
I can't sign in. Use the "Forgot password" link on the sign-in screen. If the reset email doesn't arrive within a few minutes, check your spam folder, then email us.
I didn't get my invite. Invites are sent to the email address on your membership. Check spam first, then email us and we'll resend it.
How do I report content or another member? Tap the ⋯ menu on any post, comment or message, or open a member's profile, and choose Report. We review every report and act on reports of objectionable content within 24 hours.
How do I block someone? Open their profile and choose Block. They won't be able to message you, and you won't see their posts, comments or messages anywhere in the app.
How do I delete my account? Settings → Account → Delete account. You'll be asked for your password to confirm. Deletion is immediate and permanent.
I'm having a technical problem. Email us with your device, your iOS version, and what you were doing when it happened. Screenshots help.
Reporting a safety concern
If you've seen content or behaviour that breaches our community standards, report it in the app or email contact@heysocial.ca with "URGENT" in the subject. We act on reports of objectionable content within 24 hours.
Hey Social Inc. contact@heysocial.ca